Refund policy

MEATZY Refund & Return Policy

At MEATZY, we take pride in delivering premium-quality meats directly to your door. Dueto the perishable nature of our products, all sales are final once an order has beenbilled, generated, processed, packed, submitted for fulfillment, or shipped.

By placing an order or maintaining a subscription with MEATZY, you acknowledge and agree to this Refund & Return Policy.

Order Cancellations

Subscription orders may be canceled at any time before your next scheduled billing date in accordance with our Cancellation Policy.

Once an order has been billed, generated, processed, packed, submitted for fulfillment, or shipped, it cannot be canceled, modified, refunded, credited, or reversed.

Customers are responsible for maintaining accurate account information, includingshipping addresses, billing information, and subscription settings prior to each billing date.

Returns

Because MEATZY sells perishable food products, we do not accept returns of any products. Returned food items cannot be restocked or resold for food safety reasons.

Damaged, Incorrect, or Quality Issues

If your order arrives damaged, contains the wrong products, or your items are significantly thawed upon delivery, please contact us as soon as possible.

To request a review, you must:

Email support@getmeatzy.com within 48 hours of the recorded delivery time.
Include your order number.
Provide clear photographs of:
- The shipping box and shipping label.
- The insulated packaging.
- The affected products.
- Any visible damage to the shipment.

Claims submitted after 48 hours or without sufficient photographic evidence may bedenied.

Resolution of Approved Claims

If, after review, MEATZY determines that an order was damaged, spoiled, significantlythawed, or incorrect due to our error or a shipping issue within our responsibility, wemay, at our sole discretion:

Replace the affected product(s);
Replace the entire order;
Issue store credit; or
Provide another resolution that MEATZY determines is appropriate.

Replacement, store credit, or any other resolution is provided solely at MEATZY'sdiscretion and does not create an obligation to provide the same remedy in future situations.

No Refunds

MEATZY does not provide refunds for:

Processed or fulfilled orders.
Subscription renewals that occurred before cancellation.
Orders canceled after the billing deadline.
Delivery delays caused by carriers, weather, natural disasters, or circumstancesbeyond MEATZY's reasonable control.
Incorrect shipping addresses provided by the customer.
Packages that are refused, abandoned, or not retrieved after delivery.
Minor package damage that does not affect product quality.
Normal thawing during transit where products remain cold and safe to consume.
Customer taste preferences or changes of mind.

Natural Product Variations

Our meats are natural agricultural products. Variations in marbling, fat content, color, texture, shape, thickness, weight, or size are normal and do not constitute defects. These natural variations do not qualify for refunds, replacements, or credits.

Limitation of Liability

MEATZY's maximum liability for any approved claim shall not exceed the purchase price of the affected product(s) or order. MEATZY shall not be liable for any indirect, incidental, consequential, or special damages arising from the purchase, shipment, delivery, or use of our products, except where prohibited by applicable law.

Policy Updates

MEATZY reserves the right to modify or update this Refund & Return Policy at any time. The policy in effect at the time an order is placed will govern that order.