Shipping policy

MEATZY Shipping Policy

At MEATZY, we carefully package every order using insulated packaging and dry ice to help ensure your premium meats arrive frozen and in excellent condition.

By placing an order, you acknowledge and agree to this Shipping Policy.

Shipping Schedule

Orders are shipped twice each week according to the following schedule:

Orders placed before 5:00 PM Eastern Time (ET) on Sunday will ship on Monday.
Orders placed after 5:00 PM ET on Sunday and before 5:00 PM ET on Tuesday will ship on Wednesday.
Orders placed after 5:00 PM ET on Tuesday will ship on the following Monday.

Processing and shipping schedules may be adjusted due to holidays, severe weather, carrier service interruptions, inventory availability, or other circumstances beyond MEATZY's reasonable control.

Shipping Method

Orders are generally shipped using 2-Day delivery service through our selectedshipping carriers.

Shipping methods may vary based on destination, carrier availability, or operational requirements.

Once your order has shipped, you will receive shipment confirmation and trackinginformation by email.

Order Processing

Once an order has been billed, generated, processed, packed, or submitted for fulfillment, it cannot be canceled, modified, combined with another order, rerouted, or intercepted.

Orders are processed according to the schedule above and in accordance with our Cancellation Policy.

Delivery Address Responsibility

Customers are solely responsible for providing a complete and accurate shipping address before placing an order.

MEATZY is not responsible for orders that are delayed, lost, returned, misdelivered, or otherwise affected because of:

Incorrect or incomplete shipping information;
Apartment, suite, unit, or gate code omissions;
Customer requests to redirect or reroute a shipment after it has shipped; or
Failure to update the shipping address before the billing or processing deadline.

Orders affected by incorrect shipping information may not be eligible for replacement, refund, or credit.

Delivery Responsibility

Customers are responsible for monitoring shipment tracking information and ensuring someone is available to receive the package upon delivery.

Ownership and risk of loss transfer to the customer upon delivery to the shipping address provided during checkout, as confirmed by the carrier's delivery records.

Delivery Delays

While we work closely with our shipping partners to deliver orders on time, deliverydates are estimates and are not guaranteed.

MEATZY is not responsible for shipping delays caused by:

Carrier delays;
Severe weather;
Natural disasters;
Mechanical failures;
Labor disruptions;
High shipping volume;
Government actions; or
Other events beyond our reasonable control.

If a shipping delay results in a verified product quality issue, we will review the situation in accordance with our Refund Policy.

Perishable Product Policy

Our products are shipped frozen with insulated packaging and dry ice and are designed to withstand normal transit conditions.

Upon delivery, some dry ice may have dissipated and products may feel refrigerated or partially thawed. This is normal provided the products remain cold to the touch and have been maintained at safe temperatures.

If your shipment arrives damaged, contains incorrect products, or the product qualityappears compromised, you must notify MEATZY within 48 hours of the recorded delivery time.

To submit a claim, please email support@getmeatzy.com with:

Your order number;
Clear photographs of the shipping box and shipping label;
Clear photographs of the insulated packaging;
Clear photographs of the affected products; and
A description of the issue.

Claims submitted after 48 hours or without sufficient photographic documentation may be denied.

Shipping Coverage

MEATZY currently ships to eligible addresses within the continental United States.

We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO addresses, or international destinations unless expressly stated otherwise.

Shipping availability may change at any time without prior notice.

Limitation of Liability

MEATZY's responsibility for any shipment is limited to the remedies described in our Refund Policy.

We are not liable for losses resulting from delayed deliveries, customer schedulingconflicts, incorrect shipping information, package theft after confirmed delivery, carrierservice interruptions, or other events outside our reasonable control, except whererequired by applicable law.